gobyride logo in white

Payments

How it works

gobyRIDE offers easy-to-use in-app payment options, as well as cash exchange. Eventually we’ll be phasing out cash payments, but for now both are available.

In-App payments

Drivers
  • Drivers post a trip and indicate the cost per seat. gobyRIDE charges an administration fee of 15% of the seat cost. A minimum gobyRIDE fee of $0.35 applies.
  • When the driver posts a trip, it will require the driver to sign in to their Stripe Account, or complete the auto-generated Stripe setup. Stripe is a globally trusted fund exchange system used by platforms such as Kickstarter, Lyft and Shopify. gobyRIDE holds no personal financial information.
  • Completed trip funds will be deposited into your Stripe Account
  • gobyRIDE charges passengers 3 days (72 hours) prior to the booked trip start, and releases payment to the driver
  • Trip cancellation is an issue for both drivers and passengers. A minimum of 24 hours’ notice for cancellation is required. Drivers and passengers will receive a trip cancellation rating score to inform other gobyRIDE users of those who may not be reliable.
Passengers:
  • Passengers who have a booked seat will be required to have a valid credit card.
  • The credit card will be charged the full cost of the booked seat 3 days (72 hours) prior to the booked trip, or immediately if the trip is occurring within 3 days (72 hours)
  • Payment to the driver will be released 3 days after the completed trip

Cash Payments

Passengers provide the agreed upon cash payment to the driver. It is recommended that half of the payment be provided at the start of the trip. The remaining half can be given to the driver at the successful completion of the trip. gobyRIDE assumes no responsibility for cash payments.

Disputes

  • For in-app payments, the 3 day (72 hour) period between trip completion and payment to the driver is the only period where payment disputes will be heard
  • There is no dispute period available for cash transactions.

Cancelled Trips

Last minute trip cancellations affects everyone.

  • Passengers must cancel their trip 24 hours prior to the scheduled trip departure. A 25% seat trip fee will be applied as the cancellation fee, if the trip is cancelled after the 24 hour notice or if there is a no-show.
  • Drivers must cancel their trip 24 hours prior to the scheduled trip departure. A 25% seat trip fee will be applied as the cancellation fee, if the trip is cancelled within 24 hours of trip departure, or if there is a no-show. The 25% fee will be applied to the next successful trip completion.
  • If a driver or passenger cancels more than 3 trips, or is a no-show, they will be suspended from the system for 3 months.